Customers earn & redeem points using just their phone number
★ If you’re a customer, you may check your points balance here
Top Features
Manage Points
Earn or redeem points quickly with minimal taps
Customer Notes
Optionally, add comments or notes for each customer
Team Members
Create team member accounts with limited access
View History
View points earned or redeemed via timestamped logs
Text Messaging
Customize a welcome text message & send promo texts to customers
Export Customers
Export your customers into a CSV file, emailed to yourself
Advanced Search
Forgot their phone number? Search customers with just a part of their phone number or name
Loyalty Matters
Small businesses use Snap Loyalty to improve customer retention and revenue stream
Frequently Asked Questions (FAQ)
Can I use the app at multiple locations/sites?
Absolutely. You can use your main account on as many devices, at the same time, as you’d like. You also have the option to create Team Member accounts for your employees to use, with sensitive features locked away. You probably only want the business owner, and not every employee, to be able to send mass SMS text messages to your entire customer base.
What constitutes 1 ★?
It’s entirely up to you how your customers earn points. For example, you can give out 1 ★ per visit, per dollar spent, or per eligible item purchased.
After that, you can define in the app what your customers receive when they’ve earned specific amounts of points. For example, you can let them redeem 10% off the entire purchase with 5 ★. The app will let you know what they’re eligible for and automatically deduct the points should they redeem.
How do I make points expire automatically?
We found that expired points left your customers upset, sometimes confused, and less likely to stay loyal. Also, it was awkward for businesses explain to unhappy customers about their missing points. Customers who experienced this are now more likely to spend their money elsewhere. Read this article by Currency Alliance for a deeper dive into this topic. We’re dedicated to supporting features that help your business grow by expanding your loyal customer base, so we’ve stopped supporting expiring points. Contact us via the email below if you have feedback about this.
Will you support other platforms other than Android and iOS in the future?
Yes. Our long term goal is to make a dedicated app for iPad and Mac OS, then a web browser application for our users who prefer Windows/Chrome laptops and computers. Contact us via the email below if you have strong opinions about what our priorities should be.
The Best Loyalty App for Small Businesses
Snap Loyalty was developed by small business owners, for small business owners. If you have any suggestions, feature requests, or are facing technical problems, email us at team@snaployaltyapp.com